Return & Exchange Policy
RETURN & EXCHANGE POLICY
At GM JEWELRY, each piece is crafted with intention and care. We invite you to choose thoughtfully.
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CHANGE OF MIND
We offer exchanges or store credit for eligible items.
• Requests must be made within 7 days of delivery
• Items must be unworn, in original condition, and with all packaging
• Store credit is valid for 12 months
NON-RETURNABLE ITEMS
For hygiene and quality assurance, certain items may not be eligible for return.
The following pieces are not eligible for return or exchange:
• Custom or made-to-order jewellery
• Engagement rings (including all solitaire styles)
• Earrings (for hygiene reasons)
• Items purchased on sale or promotion
EXCHANGES
Exchanges are subject to product availability.
If there is a price difference, it will be adjusted accordingly.
DAMAGED OR FAULTY ITEMS
If your item arrives damaged or you believe there is a fault, please contact us within 48 hours of delivery.
We will assess the piece and arrange a repair, replacement, or suitable resolution.
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RETURN PROCESS
To request a return or exchange, please contact:
sales@gmjewelry.com.au
Once approved, instructions will be provided.
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IMPORTANT NOTES
• Return shipping costs are the responsibility of the customer
• We recommend using a trackable and insured service
• GM JEWELRY is not responsible for items lost or damaged during return transit