Client Care

OUR PROMISE

 

Each GM JEWELRY piece is crafted to be worn, treasured, and passed on.

Our client care services are designed to support you at every stage of ownership.

 

⸻

 

COMPLIMENTARY SERVICES

 

We offer a selection of services to maintain your jewellery:

• Professional cleaning and polishing

• Setting checks to ensure stone security

• General wear assessments

 

We recommend having your jewellery inspected periodically to preserve its condition.

 

⸻

 

REPAIRS & MAINTENANCE

 

Should your piece require repair or restoration, our team will carefully assess and provide the most appropriate solution.

 

Services may include:

• Ring resizing

• Stone tightening or replacement

• Polishing and refinishing

• Restoration of worn settings

 

All work is carried out with precision and respect for the original design.

 

⸻

 

CARE GUIDELINES

 

To maintain the beauty of your jewellery:

• Store pieces separately to avoid scratching

• Remove jewellery before physical activity

• Avoid exposure to harsh chemicals or perfumes

• Clean gently with a soft cloth when needed

 

For pearls and delicate pieces, additional care is recommended to preserve their natural lustre.

 

⸻

 

BESPOKE & ADJUSTMENTS

 

We understand that fine jewellery is personal.

If adjustments or refinements are required, our team will be pleased to assist.

 

⸻

 

CONTACT US

 

For all client care enquiries, please contact:

sales@gmjewelry.com.au